Practice Charter

These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

Our Responsibility To You

We are committed to giving you the best possible service.

Names People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors' or nurses' names are indicated on their surgery rooms.

Waiting Time We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.

Access  You will have access to a doctor rapidly in cases of emergency, 24 hours in cases of urgency, and otherwise within two working days. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery. Routine cases will be seen at the next available routine appointment.

Telephone  We aim to answer the phone promptly and to ensure that there is sufficient staff available to do this. If you are ringing to speak to a doctor a message will be taken and this will be triaged by the doctor and the appropriate member of staff will return your call.

Test Results  You can contact the surgery for your results between 11.00am - 1.00pm on a daily basis.

Respect Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

Information We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered

Health Promotion The practice will offer patients advice and information on steps they can take to promote good health and avoid illness; and self-help which can be undertaken without reference to a doctor in the case of minor ailments.

Health Records  You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times. As a patient you have the right to ask to see a specific practitioner. Where possible we will try to accommodate this request, allowing for sickness and holidays.

Your Responsibility To Us

Help us to help you.

Please let us know if you change your name, address or telephone number.

Please do everything you can to keep appointments. Tell us as soon as possible if you cannot, otherwise other patients may have to wait longer.

We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery.

Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.

We ask that you treat the doctors and practice staff with courtesy and respect.

Patients are reminded that any violence or abuse to doctors, staff or other patients on the premises will not be tolerated and may result in removal from the practice list.

Please read our practice booklet. Along with this website it will help you to get the best out of the services we offer. It is important that you understand the information given to you.

Please ask us questions if you are unsure of anything.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.

Please ask if you wish to see your doctor.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients, be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

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